Nottingham City Council Housing Services
We are committed to keeping residents at the heart of everything we do and providing a range of services to support those living in the homes we manage.
Here at Nottingham City Council Housing Services (NCCHS) we look after the city’s 25,000 council homes – these homes make up around a fifth of all Nottingham households.
NCCHS provides a full maintenance service as well as a range of services to support people in their homes. Our talented and committed workforce seeks to provide high standards of service to our customers, and we put residents at the heart of everything we do. This includes opportunities for tenants to get involved in their communities and support for tenants in financial difficulty, requiring benefit advice or employment support as well as specialist support for domestic abuse survivors or for those experiencing anti-social behaviour.
Scroll below to read what our tenants have said:
“Housing staff are great if there is a problem inside or out of your house - you report the problem and they are there to do the job. All of the staff are really polite and friendly."
“My community is a lovely place to live. The houses look great with their external wall insulation, and the landscape has plants, trees and shrubs. The council has also improved our community’s parks, communal areas, street lighting and so on. The whole look and feel of the area over the last few years has improved, and it’s very nice and welcoming. I see that in other communities I visit too."
“There are lots of volunteering opportunities and training courses for tenants, and I have attended some myself since 2010.”
See our video animation below to gain information and support for housing related worries.
Housing Services
More information is available on the Nottingham City Council Housing Services website:
www.ncchousing.org.uk
Below are some useful links for Nottingham City Council Housing Services tenants:
Paying rent - https://www.ncchousing.org.uk/your-rent/
Managing money - https://www.ncchousing.org.uk/your-rent/help-managing-your-rent/
Finding a home - https://www.nottinghamhomelink.org.uk/
Reporting a repair - https://www.ncchousing.org.uk/repairs/
Getting involved - https://ncchousing.org.uk/section/get-involved/
Employability - https://www.ncchousing.org.uk/section/employability-and-skills/
Housing Solutions - https://www.nottinghamcity.gov.uk/housingaid
Reporting ASB - https://ncchousing.org.uk/section/anti-social-behaviour/
Domestic abuse - https://ncchousing.org.uk/section/anti-social-behaviour/domestic-abuse/
Homelink:
Nottingham Homelink is a 'choice-based' lettings scheme where you 'bid' for properties. Homelink is a partnership between Nottingham City Council Housing Services and 12 registered providers (sometimes known as 'housing associations).
Demand for housing in Nottingham is very high. If you’re in housing need, we want to help you find a home that’s most suitable for you. Depending on your circumstances, some housing options will be more suitable to you than others.
Further information can be found on our website: Nottingham Homelink
Social Housing Allocations Policy - The Nottingham City Council allocations policy aims to address the housing need in our city and contribute to the development of sustainable neighbourhoods. Social Housing Allocations Policy - Nottingham City Council
Emmanuel House:
Emmanuel House is an independent charity that supports people who are homeless, rough sleeping, have no Recourse to Public Funds, or are at risk of homelessness in Nottingham. Access to Emmanuel House’s services and access to the Winter Shelter are Free.
Website: https://www.emmanuelhouse.org.uk/ Tel: 0115 9507140
Housing FAQs
Below is a list of some Frequently Asked Questions related to Housing along with information on where to find the relevant information and support.
To see if you’re eligible to join the waiting list and apply, visit Nottingham HomeLink.
Please contact Housing Solutions for advice.
Find out more about bedroom tax here.
We're here to help. Find out more here.
You can find out more about how we tackle anti-social behaviour here.
If you’re a council tenant, you can find out about how to complain here. If you’re a housing association tenant, please contact your landlord. If you rent privately, contact your landlord, or visit the council website to find out how to report a problem with your landlord.
Find out about how to report a repair here.
Read information about how to deal with damp, mould and condensation.
If you’re a council tenant, you can find out about how to complain here. If you’re a housing association tenant, please contact your landlord. If you rent privately, visit the council website.
Speak to your landlord in the first instance. If you have a Section 21 Eviction Notice already, contact Housing Solutions.
To see if you’re eligible to join the waiting list, and for other support to find a home, visit Nottingham HomeLink.
For help with food, refer to your local food bank and ask for dry food. Some social eating projects will provide hot meals for a small charge. Please visit: Food Banks | Ask Lion - Nottingham City Directory
If you are suffering as a result of domestic abuse, there’s information about how to get help here.
You can also visit: Support with Domestic Abuse | Early Help Nottingham
If someone leaves a property because of domestic abuse, Univeral Credit/Housing Benefit will pay the rent on the former location and Temporary Accomodation will pay for the temporary accomodation. This comes under Dual Rent. Visit: Claiming benefits for two homes - Shelter England
This depends on the circumstances. We don’t normally allow cats and dogs in flats unless they have ground floor access to a private garden area. Assistance dogs for blind and deaf people are allowed.
Juno Women’s Aid can provide pet foster homes for women fleeing domestic abuse. Visit: Pet Foster Project | JUNO Women's Aid
Please visit the following:
Bus Passes can be provided if needed, for more information on what assistance is available, visit: Under 16 mainstream travel assistance | Nottinghamshire County Council
Call 0115 746 9555 and speak to an adviser.
For more information, you can also visit the following:
Evidence would need to be declared and this would go to a DWP decision maker.
Find out all about bins, rubbish and bulky waste collections here.